Shipping policy
Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer free worldwide shipping on all orders.
Delivery times vary depending on your location:
- United States: 5-10 business days
- International: 10-20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing for international orders.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes Brickz London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Brickz London is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping We ship worldwide. Please note that international shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Lost or Stolen Packages Brickz London is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, and shipping carrier information for the customer to investigate.
Contact Us If you have any questions about our shipping policy, please contact us at oa@brickzlondon.com.